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English Change language. Gamez Casino Fiz. Sign up now. The casino reacted to this complaint by asking for more details but there were no updates since then.
Disputed amount:?? The player found out that his country, USA, belonged to the restricted country and asked the casino for a refund on the deposit.
Unfortunately, they found out that the USA belonged to a restricted country to play from and then the player decided to regain their deposits back. They wondered how was it even possible to register at the casino but they never responded to the player and the case remained unresolved.
We recommend to every player to read the terms and conditions carefully to avoid situations like this one. The player requested a withdrawal but unfortunately, the processing was taking way much longer than it was expected.
The player, Valdo, completed the wagering requirements, requested a withdrawal of unknown amount and sent the documents for verification which were accepted shortly after that.
According to the casino's terms and conditions, the payout process should've taken business days, so he waited. Nineteen days had passed and he contacted the casino but the finance department was closed and he couldn't receive any update on his withdrawal.
He contacted the casino once more but still didn't receive any update. Also, the casino never responded to his complaint which made it harder to resolve.
Debbie's funds were seized and her account was closed without a relevant reason from the casino. Even though she made the minimum deposit, she still wasn't able to withdraw it.
After that, her account was closed and the casino stopped responding to her emails. We believe that maybe Debbie didn't meet the wagering requirements which caused her the loss of her winning.
Casino Fiz never responded to this complaint so we had no explanation about why Debbie's account was permanently closed.
The player had three pending withdrawals that were absolutely extremely delayed due to a repeated verification of the same documents over and over again.
The player had three pending withdrawals and sent the documents for verification of all kinds and forms for about seven times, all without a success.
Finally, the chat representative asked the player to resend the documents for verification all over again but that also led nowhere.
The casino never explained the reason to the player and that way made this complaint harder to resolve. There is no further information on this case.
Sin from the past. The player tried to withdraw their winning for an extremely long time and the casino tried its best to help. The player tried to withdraw the deposit for about three months.
The casino kept requesting the documents for verification but the player told them that they already had sent those multiple times.
The customer support representative contacted the player and asked them to verify the login information. They were unsuccessful because the payment didn't have a pending status and Moneybooker wouldn't accept it.
They tried to use a different payment method, this time via wire transfer but didn't succeed either. The player mentioned that the representative named Chris was very nice and tried to help them.
But they never mentioned whether they did or didn't receive the money. In the end, we believe that they found a way to get this payment to process.
Complaints on related 21 Grand Casino Same owner. Justified complaint. Black points: 59 5 for this casino.
Very long verification process. The player complained about the casino ignoring his contact attempts and questions about his withdrawal and he was surprised about how such a casino could even exist.
Later on, the player confirmed that he had received his deposit back but was accused of using the Martingale method. We do consider confiscating money for breaking this rule as very unfair and take this complaint as justified in the favor of the player.
Insufficient evidence from casino. Black points: 49 4 for this casino. The player was accused of multiple account holdings. The player complained his accounts in 21 Grand Casino and Rockbet Casino sister casinos got blocked and he was accused of having multiple accounts.
The casino stated he had an account open in each casino with the same owner, therefore he must have been operating multiple accounts under different names or was working as part of a syndicate both against the casinos' rules.
However, the player refused this accusation, it was not stated anywhere that he was not allowed to open one account in different sister casinos and as the casino failed to provide evidence, this complaint was ruled out as being unresolved.
Read more on: thepogg. Delayed payment, status unknown. Black points: 19 1 for this casino. Extremely long and complicated verification and withdrawal process.
No reply from the casino, no more update since then. The casino refused to pay the player's winnings. The player used a Martingale progression method while playing in the casino and won some money.
However, the casino refused to pay her the winning as using this method was classified as being against their rules. The complaint forum representative contacted the casino and the casino agreed to return the deposit amount back to the player because even though they had classified this method as being against the rules it was not mentioned specifically in the terms and conditions.
This complaint was found for the player even though the casino's reaction was appropriate. Delayed payment, likely paid. Extremely long withdrawal process of eleven months.
The player complained that he had made 3 withdrawal requests of his winnings in December of , received the fist payment in January but since then, despite contacting the casino regularly, it was very difficult to get paid the amount due.
Finally, he agreed with the casino to send him a smaller payment but the overall process took 11 months and he was still not fully paid. Complicated withdrawal process.
The player complained they had to create a Skrill account in order to withdraw their winnings. Once they did so, they requested a withdrawal that was accepted with a delay and the payment of the winnings was not being credited to them either.
No reaction from the casino, no more update since then. Complaints on related CrazyWinners Casino Same owner. Black points: 10 for this casino.
Extremely long withdrawal process of over two months. Jono64 requested a withdrawal but two months later, he still didn't receive the money.
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